Returns & Exchanges

Need to return or exchange something? We've got you.

We want you to love what you've ordered. If your item isn't quite right, please start by contacting us within 14 days of receiving your order so we can help.

Before you send anything back

Items should be unworn, unused and in their original condition. Please tell us your order number, the item and whether you'd prefer a return or exchange. For an exchange, include the size you'd like instead. Please wait for our reply if you're unsure whether your item is eligible.

Start a return or exchange request

Where to send it

Once you've contacted us, send eligible returns to:
Refuse to Conform Clothing
PO BOX 1309
LINCOLN
LN5 5RY
United Kingdom

Include a note inside with your order number and what you'd like to exchange it for, or that you're requesting a refund. We recommend using a tracked service and keeping your proof of posting.

Postage and timing

Return postage is normally paid by the customer unless an item is faulty or we've sent the wrong item. Once your return reaches us, we'll check it and email you about the next steps and expected processing time. Replacement items may be made to order and dispatched with a weekly batch, normally on Fridays.

Lucky Dip and faulty items

Lucky Dip items can't be exchanged simply because you don't prefer the surprise colour or design. This doesn't affect your statutory rights. If an item arrives damaged, faulty or incorrect, please contact us with your order number and clear photos before posting it back so we can resolve things.

Full terms and statutory rights: Refund policy. Questions? Email us.