WORK WITH RTC
Affiliate & ambassador community
Apply and log in directly through our GoAffPro ambassador portal.
After You've Ordered
Your order is in. What happens next?
Thanks for shopping with our small independent brand. Here is what to expect from checkout to cosy.
Made to order, with care
Most of our clothing is made to order in weekly production batches and normally dispatched on Fridays. Preorders and limited drops may have a different timeframe. If an order contains items with different dispatch dates, we normally send everything together once the last item is ready.
Track your parcel
You'll get a dispatch email with a tracking link as soon as your parcel is on its way. UK orders normally use Royal Mail Tracked 24; international orders normally use Royal Mail International Tracked. Delivery estimates start after dispatch and international deliveries can take longer due to customs.
Open your account to see your orders. You can also use the tracking link in your dispatch email. If you haven't received it, check your spam folder or get in touch with your order number.
Need to change something?
Spot an incorrect address or size? Email us as soon as possible with your order number. We can often help before dispatch but cannot guarantee changes after your parcel enters the delivery network.
Returns and exchanges | Request an exchange
Don't miss your rewards
If you're part of our loyalty scheme, visit our RTC Rewards page to see your points and available rewards. Eligibility and the points you earn depend on the loyalty programme rules.
