How do I return/exchange an item?
All returns/exchanges will be granted no later than 14 days from when your order is received. All items returned must be in original condition. No refund will be given if the items are not in original condition or for any item exceeding the 14 day limit. Please note any refund given will be for the item only. SALE ITEMS & LUCKY DIP PRODUCTS ARE NOT ELIGIBLE FOR RETURNS OR EXCHANGES.
If you need to return or exchange an item, please email us stating your full name and order details to firstname.lastname@example.org using subject 'Return'. The customer is responsible for all return/exchange shipping charges. Please include a note in the parcel stating the new item you wish to exchange for.
Items that are faulty require photographic evidence before a decision will be made by Refuse to Conform Clothing as to whether it is legible for a refund/exchange. Photos are to be sent to email@example.com using subject ‘Faulty’ within 14 days of receiving the item.
What service of shipping do you use?
All of our orders are shipped from the UK. UK orders are shipped using Royal Mail Second Class Signed For service and orders to Europe and the rest of the world are sent by either Royal Mail International Tracked or Evri International. You will receive a shipment notification email once your order has been dispatched with your unique tracking number.
How long will it take for my parcel to arrive?
We work on a pre-order basis, so at the time of ordering please check the top banner of the website to find out when your order is going to be shipped. We aim for this shipment date but sometimes we can exceed it if we are particularly busy, please be patient and bare with us. it will be worth the wait! :)
If you are unsure or forgot to check the banner, just drop us an email to firstname.lastname@example.org :)
Once posted if you're UK based and choose Second Class at checkout Royal Mail aim to deliver within 3 working days, including Saturdays.
If you're based in Europe Royal Mail aim to deliver in 3 to 5 working days.
For the rest of the world Royal Mail aim to deliver in 5 to 7 working days.
Please be aware that international orders can sometimes take up to one month to arrive - please use the tracking option at checkout if you want to keep an eye on where your parcel is at!
Will I be charged any import duties/taxes for deliveries outside the UK?
Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel.
Each country will have their own fees/charges which are out of our control, therefore please make yourself aware of what your country may charge before placing an order.
I have entered the wrong delivery address, can I change it?
Please ensure that you provide the correct delivery address when ordering as we are unable to change your delivery address once an order has been dispatched.
If you do realise your delivery address is wrong straight after you have ordered then email us at email@example.com and we should be able to change it in time for you.
I haven't received a confirmation of my order?
Please note order confirmation emails can sometimes end up in junk/spam mail so please check here.
By purchasing from Refuse to Conform Clothing™ you are agreeing that you have read and understood all of the above.