FAQs

How do I return/exchange an item?

All returns/exchanges will be granted no later than 14 days from when your order is received. All items returned must be in original condition. No refund will be given if the items are not in original condition or for any item exceeding the 14 day limit. Please note any refund given will be for the item only. SALE ITEMS ARE NOT ELIGIBLE FOR RETURNS OR EXCHANGES.

If you need to return or exchange an item, please email us stating your full name and order details to refusetoconformclothing@gmail.com using subject 'Return'. The customer is responsible for all return/exchange shipping charges. Please include a note in the parcel stating the new item you wish to exchange for. 

Items that are faulty require photographic evidence before a decision will be made by Refuse to Conform Clothing as to whether it is legible for a refund/exchange. Photos are to be sent to refusetoconformclothing@gmail.com using subject ‘Faulty’ within 14 days of receiving the item.


What service of shipping do you use?

All of our orders are shipped by Royal Mail from the UK. UK orders are sent First Class Signed For and orders to Europe and the rest of the world are sent Royal Mail International Standard or International Tracked & Signed depending on which option you choose at checkout. 

 

How long will it take for my parcel to arrive?

We now work on a pre-order basis, so at the time of ordering please check the top banner of the website to find out when your order is going to be shipped. If you are unsure or forgot to check the banner, just drop us an email to refusetoconformclothing@gmail.com :) 

Once posted if you're UK based and choose First Class Signed at checkout Royal Mail aim to deliver next working day, including Saturdays.

If you're based in Europe Royal Mail aim to deliver in 3 to 5 working days.

For the rest of the world Royal Mail aim to deliver in 5 to 7 working days.

Please be aware that international orders can sometimes take up to one month to arrive - please use the tracking option at checkout if you want to keep an eye on where your parcel is at!

  

Will I be charged any import duties/taxes?

Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary by country. If you have any questions related to customs charges please contact your local customs office.

 

I have entered the wrong delivery address, can I change it?

Please ensure that you provide the correct delivery address when ordering as we are unable to change your delivery address once an order has been dispatched.

If you do realise your delivery address is wrong straight after you have ordered then email us at refusetoconformclothing@gmail.com and we should be able to change it in time for you. 

 

I haven't received a confirmation of my order?

Please note order confirmation emails can sometimes end up in junk/spam mail so please check here.

 

By purchasing from Refuse to Conform Clothing you are agreeing that you have read and understood all of the above.